In April, Microsoft rolled out a Quick Assist app. Although there were some changes, including a new logo, the big news with the release was that Microsoft revealed that the app is moving to the Microsoft Store. The switch to this app was scheduled today (May 16), so Windows administrators can no longer get Quick Assist as a native app on Windows 11 or Windows 10.
Quick Assist was launched in 2016 with the Windows 10 Anniversary Update. The tool was an evolution of the old Remote Assistance feature, allowing for more seamless remote access.
It’s designed for those who may be unsure of the ins and outs of Windows and other services. They can get help easily without having to go through a tedious process of relaying information.
Advertising
Windows administrators are annoyed that Microsoft is moving the app to the Microsoft Store. Many took to Microsoft’s announcement post to complain about the decision. Most agree that Quick Assist is a handy tool that has been made worse by the Store app.
For example, installations require local admin permission, while the app also installs with the older version. Administrators also note that they cannot start with elevated privileges on the application. All of this makes it seemingly impossible to deploy the application to multiple machines at once.
Microsoft response
Nathan Pfeifer, the Microsoft employee who wrote the original announcement article responded to complaints. He says it was necessary to place the app in the Microsoft Store:
“Understand the frustration of pushing a user to download the Store app to get a remote support app.
The nature of using Remote Assistance is that one party is stuck and needs help – so it can be frustrating.
There are some underlying features in the way we currently have this setup that needed to be adjusted that led to this.
That being said, time is running out and in mid-May, the old version will no longer be usable.
Thank you for the comments! It is transmitted, rest assured.
In other words “we hear you but the old app is deleted anyway”.
Tip of the day: Did you know you can assign hotkeys to quickly start apps in Windows 11 and Windows 10? It’s a great way to have your most used programs always at your fingertips. In our tutorials, we show you how to set these keyboard shortcuts for your favorite apps.
Advertising
Comments are closed.